FAQs

Last Updated: August 24, 2026

Welcome to the Velryne Frequently Asked Questions page. Below you can find clear information about our products, orders, payments, shipping, returns, refunds, exchanges, cancellations, and customer support.

Summary

General Questions

1. What is Velryne?

Velryne is an online store offering women’s clothing, including shirts, jackets, coats, and other apparel displayed on our website.

2. Where is Velryne located?

Our business and return address is:

3. How can I contact Velryne?

You can contact our customer support team at:

Email: support@velryne.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

For order-related questions, please include your order number and the email address used to place the order.

4. What products do you sell?

Velryne sells women’s clothing, including:

• Shirts
• Jackets
• Coats
• Other women’s apparel shown on our website

Product details, available sizes, colors, prices, and other applicable information are displayed on each product page.

Ordering Questions

5. How do I place an order?

To place an order:

1. Select the product you want.
2. Choose the available size, color, or other applicable variation.
3. Add the product to your cart.
4. Review your cart.
5. Enter your shipping and billing information.
6. Select an available payment method.
7. Review the final order total.
8. Submit your order.

You should review all order details carefully before completing checkout.

6. What is your order cut-off time?

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed after 5:00 PM ET generally begin processing on the next applicable business day.

7. How long does order processing take?

Our standard processing and handling time is:

1–2 business days, Monday through Friday

Processing may include payment verification, order preparation, packaging, and carrier handoff.

8. Can I change my order after placing it?

You may request an order change by contacting:

support@velryne.com

Possible changes may include:

• Shipping address correction
• Size change
• Product variation change
• Quantity adjustment
• Item removal

Changes are only possible when operationally available before fulfillment or shipment.

Once an order has progressed too far into processing or has shipped, changes may no longer be possible.

9. Can I cancel my order?

Yes, you may request cancellation before fulfillment or shipment by contacting:

support@velryne.com

Please provide:

• Your full name
• Order number
• Email address used for the order
• A clear cancellation request

An order is considered cancelled only after we confirm the cancellation.

10. Is there a cancellation fee?

No.

Cancellation fee: $0.00

If an eligible order is successfully cancelled after payment has been collected, the applicable refund will be returned to the original payment method.

11. Can I cancel an order after it has shipped?

Once an order has shipped, it can no longer normally be cancelled.

If you no longer want the item, you may request an eligible return after delivery under our Return & Refund Policy.

Payment Questions

12. What currency do you use?

All prices and payments are displayed and processed in:

U.S. Dollars (USD)

13. What credit and debit cards do you accept?

We accept eligible cards operating on the following networks:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

Payment availability remains subject to the applicable issuer and payment processor.

14. What express checkout and digital wallet options do you accept?

Eligible customers may be able to use:

• Shop Pay
• PayPal
• Google Pay
• Apple Pay
• Venmo

The exact payment methods displayed may depend on your device, browser, account eligibility, and checkout configuration.

15. Is my payment secure?

We use reasonable measures designed to support secure payment processing.

Transactions may be processed by authorized third-party payment providers. Sensitive payment credentials may be transmitted directly to the applicable payment provider rather than stored directly by Velryne.

For security, never send your full card number, card security code, banking password, digital wallet password, or authentication code to us by ordinary email.

16. When will I be charged?

Payment authorization and processing occur as part of checkout and order placement.

Depending on your bank or payment provider, your account may initially show:

• A pending authorization
• A temporary hold
• A completed charge

Your financial institution controls the final posting time.

17. Why was my payment declined?

Payments may be declined for reasons such as:

• Incorrect card information
• Expired card
• Insufficient funds
• Billing address mismatch
• Card issuer restrictions
• Fraud-prevention measures
• Payment provider restrictions

If your payment is declined, you may try another available payment method or contact your financial institution.

18. What if I see a duplicate charge?

We do not intentionally charge customers twice for the same completed transaction.

One transaction may sometimes be a temporary authorization rather than a final charge.

If you believe you were charged incorrectly, contact:

support@velryne.com

Please include your order number but do not send complete payment card information by email.

Pricing and Fees

19. Are taxes included in the product price?

Yes.

Applicable taxes are included in the product pricing displayed on our website.

20. How much does shipping cost?

Standard shipping costs:

$6.99 per order

Shipping is calculated and displayed at checkout before you complete your purchase.

21. Do you charge additional handling fees?

No.

Additional standard handling fee: $0.00

We do not intentionally add hidden standard handling or shipping charges after checkout.

22. Can I review the total before paying?

Yes.

Before submitting payment, you can review applicable charges, including:

• Merchandise price
• Quantity
• Shipping charge
• Applicable discounts, if any
• Final order total

Shipping Questions

23. Where do you ship?

Velryne currently ships only within the United States.

24. Do you offer international shipping?

No.

We do not currently offer international shipping.

25. How long does shipping take?

After processing, estimated carrier transit time is:

5–10 business days, Monday through Friday

Our standard processing time is:

1–2 business days

Therefore, the estimated total delivery time is approximately:

6–12 business days

Delivery may occur sooner depending on the destination and carrier conditions.

26. Which shipping carriers do you use?

Orders may be shipped through:

• USPS
• UPS
• FedEx

The carrier may vary based on the destination, package, and fulfillment requirements.

27. How will I know when my order ships?

When tracking information becomes available, shipment details may be provided after your order has been processed and handed to the carrier.

Please allow time for carrier tracking systems to update after a shipping label is created.

28. Why has my tracking information not updated?

Carrier tracking may take time to update after shipment.

Tracking delays can also occur because of:

• Carrier scanning delays
• Weather
• Transportation disruptions
• Holidays
• Network or operational delays

If tracking remains unchanged for an extended period, contact:

support@velryne.com

29. What if my order is delayed?

Delivery delays may occasionally occur because of circumstances outside our reasonable control, including:

• Severe weather
• Carrier service interruptions
• Holiday shipping volume
• Transportation problems
• Incorrect or incomplete addresses

If your order has not arrived within the expected timeframe, contact us so we can review the available tracking information.

30. What should I do if my package is marked delivered but I cannot find it?

If tracking shows delivered but you cannot locate the package:

• Check your mailbox, porch, entrance, reception area, or other delivery locations.
• Ask household members or building staff whether they accepted it.
• Review the carrier’s tracking information.
• Contact us at support@velryne.com if the package is still missing.

We will assist you in reviewing the available shipment information.

31. What if I entered the wrong shipping address?

Contact us as soon as possible at:

support@velryne.com

Include:

• Order number
• Incorrect address
• Correct address

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after fulfillment or carrier handoff.

Return Questions

32. What is your return window?

Eligible merchandise may be returned within:

30 days from the date of delivery

The return period begins on the date the shipping carrier records the package as delivered.

33. How do I request a return?

To request a return:

1. Email support@velryne.com within 30 days of delivery.
2. Provide your order number.
3. Identify the item you want to return.
4. State the reason for the return.
5. Provide photographs if the item is damaged, defective, or incorrect.
6. Wait for return authorization and instructions.

Do not send merchandise back before receiving return authorization.

34. What condition must returned items be in?

For a standard return, merchandise should generally be:

• Unworn
• Unused
• Unwashed
• Undamaged by the customer
• In original condition
• With original tags when originally supplied
• With original packaging when reasonably available

Trying on an item to determine fit is acceptable as long as the item remains in returnable condition.

35. Is return shipping free?

Yes.

Approved returns qualify for free return shipping.

Return shipping cost: $0.00

36. How do I receive my return shipping label?

If your return request is accepted, we will send a prepaid return shipping label to your email address.

You can:

1. Download the label.
2. Print the label.
3. Package the merchandise securely.
4. Attach the label.
5. Deliver the package to the carrier stated in the return instructions.

37. Where do I send my return?

Approved returns should be sent to:

Please contact us before sending any return so the merchandise can be properly authorized and tracked.

38. Do you charge a restocking fee?

No.

Restocking fee: $0.00

39. Do you charge a storage fee?

No.

Storage fee: $0.00

40. Can I return an item because it does not fit?

Yes, an eligible item may generally be returned because of size or fit if:

• The return is requested within 30 days of delivery
• The item has not been worn beyond reasonable fitting
• The item has not been washed
• The item has not been altered
• The item remains in eligible return condition

Approved returns qualify for free return shipping.

Refund Questions

41. How long does a refund take?

After an eligible returned item is:

• Received
• Inspected
• Approved

Velryne processes the applicable refund within:

7 business days

42. How will my refund be issued?

Refunds are issued to the original payment method whenever technically possible.

For example, a card purchase is normally refunded through the original card transaction, and a PayPal purchase is normally refunded through PayPal.

43. Will I be charged any return or refund fees?

Approved eligible returns do not incur:

• Return shipping fees
• Restocking fees
• Storage fees
• Standard return handling fees

44. Why has my refund not appeared yet?

After Velryne issues a refund, your bank, card issuer, or payment provider may need additional time to post the funds.

That external posting time is separate from our refund-processing period.

If you received confirmation that a refund was issued but cannot locate it, contact your payment provider first and then contact us if further assistance is needed.

Exchange Questions

45. Do you offer exchanges?

You may request a different size, style, or eligible replacement by contacting:

support@velryne.com

Exchange availability depends on inventory at the time of the request.

If a direct exchange is unavailable, you may be asked to return the eligible item and place a new order.

46. What if the size I want is unavailable?

If your preferred size is unavailable, we may be unable to complete a direct exchange.

You may return the eligible item under our Return & Refund Policy and purchase another available item if desired.

Damaged, Defective, or Incorrect Orders

47. What should I do if my item arrives damaged?

Contact us at:

support@velryne.com

Please include:

• Order number
• Description of the damage
• Clear photographs of the item
• Packaging photographs if relevant

We will review the issue and provide appropriate instructions.

Approved returns involving damaged merchandise qualify for free return shipping.

48. What should I do if my item is defective?

If you believe an item has a defect, contact:

support@velryne.com

Provide your order number, a description of the issue, and photographs where appropriate.

We will review the request and provide the applicable resolution.

49. What if I received the wrong product?

If the item received is different from what you ordered, contact us and provide:

• Order number
• Item ordered
• Item received
• Photographs when requested

Approved returns involving an incorrect item sent by Velryne qualify for free return shipping.

Product Questions

50. Why might product colors look slightly different in person?

Different screens, monitors, phones, brightness settings, and display technologies may show colors differently.

We make reasonable efforts to present product images accurately, but minor visual differences can occur.

51. Can garment measurements vary slightly?

Minor measurement differences may occur because of normal manufacturing tolerances and measurement methods.

Please review the product information and available sizing details before ordering.

Privacy and Data Questions

52. What personal information may you collect?

Depending on how you use our website, we may collect information such as:

• Name
• Email address
• Shipping address
• Billing information
• Order information
• Customer support communications
• Device and browser information
• Website usage information
• Cookie identifiers

More details are provided in our Privacy Policy.

53. Why do you collect personal information?

Personal information may be used for purposes including:

• Processing orders
• Shipping merchandise
• Processing payments
• Handling returns and refunds
• Providing customer support
• Preventing fraud
• Maintaining website security
• Improving website functionality
• Complying with applicable legal obligations

54. Do you sell personal information?

We do not sell personal information for money.

Certain privacy laws may define “sale,” “sharing,” or targeted advertising more broadly. Where applicable rights exist, qualifying requests will be handled according to applicable requirements.

55. Do you use cookies?

Yes, our website may use cookies and similar technologies.

They may support:

• Shopping cart functionality
• Checkout
• Security
• User preferences
• Analytics
• Website performance
• Advertising or measurement where applicable

Additional information is available in our Privacy Policy and Cookie Policy.

56. How can I submit a privacy request?

Email:

support@velryne.com

You may request applicable actions such as:

• Accessing personal information
• Correcting information
• Deleting information
• Asking how your information is used
• Exercising applicable opt-out rights

We may request reasonable verification before processing certain privacy requests.

Promotions and Discounts

57. How do discount codes work?

If a promotional code is available, it generally must be entered before checkout is completed.

Restrictions, expiration dates, excluded products, or other material conditions will be communicated with the applicable promotion where relevant.

58. Can I apply a discount after placing an order?

Discounts generally cannot be applied retroactively unless the applicable promotion specifically permits it.

Please review and apply eligible discounts before completing checkout.

Customer Support

59. What are your customer support hours?

Our support hours are:

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

60. What information should I include when contacting support?

For faster assistance with an existing order, include:

• Full name
• Order number
• Email address associated with the order
• Clear description of your question or issue
• Photographs where relevant

Please do not email complete card numbers, payment passwords, card security codes, or authentication codes.

Contact Us

If your question is not answered above, please contact us:

We will use the information you provide to review your request and assist with orders, payments, shipping, returns, refunds, exchanges, account matters, or other customer-service questions.