Privacy Policy

Last Updated: August 24, 2026

At Velryne, we respect your privacy and are committed to handling personal information transparently, securely, and responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create or use shopping features, place an order, contact customer support, request a return or refund, or otherwise interact with Velryne.

This policy applies to information collected through our website and related online services.

Summary

1. Who We Are

This Privacy Policy applies to Velryne.

Our contact information is:

Questions about this Privacy Policy or our handling of personal information may be sent to support@velryne.com.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

We may collect the categories of information described below.

2.1 Contact Information

We may collect information such as:

• Full name
• Email address
• Shipping address
• Billing address
• Telephone number, if provided
• Customer account information, if account functionality is available

2.2 Order and Transaction Information

When you place an order, we may collect or receive:

• Order number
• Products purchased
• Product size and variation
• Quantity
• Purchase price
• Shipping charge
• Discounts or promotional information
• Order date
• Payment status
• Shipping status
• Tracking information
• Return information
• Refund information
• Exchange information
• Cancellation information

2.3 Payment Information

Payment transactions may be processed by authorized third-party payment service providers.

Depending on the payment method used, payment providers may process information such as:

• Cardholder name
• Billing address
• Payment card information
• Digital wallet information
• Payment authorization information
• Transaction identifiers

Sensitive payment credentials may be collected and processed directly by the applicable payment service provider rather than stored directly by Velryne.

We may receive limited transaction information necessary to confirm, process, refund, or reconcile a payment.

3. Shipping and Delivery Information

To fulfill an order, we may process information including:

• Customer name
• Shipping address
• Contact information
• Order number
• Package information
• Carrier information
• Tracking number
• Delivery status

Orders may be shipped through carriers including:

• USPS
• UPS
• FedEx

We provide shipping carriers with information reasonably necessary to deliver your order.

4. Returns and Refund Information

If you request a return, refund, exchange, or other post-purchase assistance, we may collect:

• Order number
• Customer name
• Email address
• Product information
• Return reason
• Photographs of products or packaging, where necessary
• Return tracking information
• Return inspection information
• Refund status
• Communications relating to the request

This information is used to review and process your request under our Return & Refund Policy.

5. Customer Support Information

If you contact us, we may collect and retain information contained in your communication, including:

• Name
• Email address
• Order number
• Message content
• Attachments
• Product photographs
• Complaint information
• Return or refund questions
• Records of customer-support correspondence

We use this information to respond to requests and maintain appropriate customer-service records.

6. Device and Technical Information

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Referring website
• Pages viewed
• Date and time of visits
• Session activity
• Website interactions
• Approximate location derived from IP address
• Cookie identifiers
• Device or browser identifiers

This information may be used for website functionality, security, analytics, fraud prevention, and performance improvement.

7. Information Collected Through Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Maintaining shopping-cart functionality
• Remembering user preferences
• Maintaining sessions
• Supporting checkout
• Protecting the website against fraud
• Measuring website traffic
• Understanding website usage
• Diagnosing technical problems
• Measuring marketing performance
• Supporting advertising where applicable

Additional information may be provided in our Cookie Policy.

8. Types of Cookies We May Use

8.1 Essential Cookies

These cookies support functions necessary for website operation, such as:

• Shopping cart functionality
• Checkout
• Security
• Session management
• Fraud prevention
• Network management

Essential cookies may be necessary for the website to function properly.

8.2 Functional Cookies

Functional cookies may remember choices such as:

• Language preferences
• Display preferences
• Previously selected options

8.3 Analytics Cookies

Analytics technologies may help us understand:

• Number of visitors
• Popular pages
• Navigation patterns
• Website performance
• Technical errors

We use this information to improve website functionality and customer experience.

8.4 Advertising and Measurement Cookies

Where used and permitted, advertising or measurement technologies may help us:

• Measure advertising effectiveness
• Understand whether advertising resulted in a website visit or purchase
• Limit repetitive advertising
• Improve campaign relevance

Where applicable law requires consent for non-essential cookies, those technologies will be subject to the applicable consent requirements.

9. How We Use Personal Information

We may use personal information for legitimate business purposes, including:

• Processing purchases
• Confirming orders
• Processing payments
• Preparing orders
• Delivering products
• Providing tracking information
• Processing returns
• Processing refunds
• Handling exchanges
• Responding to customer inquiries
• Managing cancellations
• Preventing fraud
• Detecting unauthorized transactions
• Protecting website security
• Resolving disputes
• Maintaining transaction records
• Improving our products and services
• Improving website functionality
• Measuring website performance
• Complying with applicable legal obligations

We do not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without appropriate notice or authorization where required.

10. Legal Bases for Processing

Where applicable privacy law requires a legal basis for processing, we may rely on one or more of the following:

Performance of a Contract

We may process personal information when necessary to:

• Process an order
• Collect payment
• Ship merchandise
• Process a return
• Issue a refund
• Provide customer service related to a purchase

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes such as:

• Preventing fraud
• Securing our website
• Improving website functionality
• Maintaining business records
• Understanding website performance
• Protecting legal rights

We consider applicable privacy rights when relying on legitimate interests.

Consent

Where required, we may obtain consent for activities such as:

• Certain marketing communications
• Non-essential cookies
• Certain advertising technologies

Consent may be withdrawn as permitted by applicable law.

Legal Obligations

We may process information where necessary to comply with:

• Tax requirements
• Accounting requirements
• Consumer protection laws
• Fraud-prevention obligations
• Lawful government requests
• Court orders
• Other applicable legal requirements

11. Order Processing

Personal information provided during checkout is used to complete your transaction.

This may include:

• Confirming product availability
• Processing payment
• Verifying order information
• Preparing merchandise
• Shipping the order
• Sending transaction-related communications
• Handling returns and refunds

Providing required order information is necessary for us to process and deliver a purchase.

12. Payment Processing

Payment processing may be performed through third-party payment processors.

These providers may process payment information according to their own privacy and security practices.

Velryne may receive transaction-related information such as:

• Payment confirmation
• Transaction identifier
• Payment status
• Refund status
• Last four digits or limited payment-method information where provided by the processor

We do not intentionally request customers to send complete payment card credentials by ordinary email.

13. Fraud Prevention and Security

We may use personal information to identify and prevent:

• Fraudulent purchases
• Unauthorized transactions
• Account misuse
• Payment abuse
• Website attacks
• Automated malicious activity
• Security threats

An order may be reviewed where information indicates a legitimate fraud or security concern.

14. Communications Related to Your Order

We may contact you regarding:

• Order confirmation
• Payment status
• Shipping confirmation
• Tracking
• Delivery issues
• Address verification
• Returns
• Refunds
• Exchanges
• Order changes
• Cancellations
• Customer-service requests
• Important changes affecting your purchase

These communications are transactional and may be necessary to fulfill your order or respond to your request.

15. Marketing Communications

Where marketing communications are offered, we may send them in accordance with applicable law.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the message, where available, or by contacting:

support@velryne.com

Unsubscribing from promotional communications will not prevent you from receiving necessary transactional messages regarding an active order, return, refund, or customer-service request.

16. How We Share Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business and provide requested services.

Categories of recipients may include:

• Payment processors
• Shipping carriers
• Website hosting providers
• E-commerce platform providers
• Cloud service providers
• Email service providers
• Customer-support providers
• Analytics providers
• Fraud-prevention providers
• Security providers
• Professional advisers
• Government or regulatory authorities where legally required

Service providers should receive only information reasonably necessary for their applicable services.

17. Shipping Carriers

For delivery purposes, relevant order information may be provided to carriers such as:

• USPS
• UPS
• FedEx

Information shared may include:

• Name
• Shipping address
• Contact details where necessary
• Package information
• Order-related delivery information

The carrier may process this information according to its own applicable privacy practices.

18. Service Providers

We may use third parties to support website and business operations.

These providers may assist with:

• Website hosting
• Payment processing
• Order processing
• Shipping
• Analytics
• Email delivery
• Customer support
• Fraud prevention
• Security
• Advertising measurement

Where appropriate, we expect service providers to handle personal information in accordance with applicable contractual and legal requirements.

19. Legal and Regulatory Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable law
• Respond to a lawful subpoena
• Respond to a court order
• Respond to a legally valid government request
• Protect legal rights
• Investigate fraud
• Protect customers
• Protect the security of our website
• Establish, exercise, or defend legal claims

We do not voluntarily disclose personal information to government authorities without an appropriate legal basis.

20. Business Transfers

If Velryne is involved in a legitimate corporate transaction such as a merger, acquisition, restructuring, financing, or sale of business assets, personal information may be transferred as part of that transaction where legally permitted.

Any recipient would remain subject to applicable privacy obligations concerning personal information.

21. Sale of Personal Information

We do not sell personal information for money.

Some privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than ordinary monetary sales.

If we use advertising or measurement technologies that fall within such definitions, eligible users may have rights to opt out as required by applicable law.

22. Targeted Advertising and Cross-Context Behavioral Advertising

Our website may use advertising or measurement technologies where permitted.

Depending on applicable law, some of these activities may qualify as:

• Targeted advertising
• Cross-context behavioral advertising
• Sharing of personal information

Where applicable law provides an opt-out right, we will honor valid requests according to the requirements that apply to us.

23. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal or business requirements.

Retention periods may depend on:

• Whether an order remains active
• Return and refund periods
• Customer-service needs
• Fraud prevention
• Accounting requirements
• Tax requirements
• Legal obligations
• Dispute resolution
• Contract enforcement

Different categories of information may be retained for different periods.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

24. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Misuse
• Alteration
• Loss
• Destruction

Security measures may include appropriate access controls, secure systems, technical safeguards, and service-provider protections.

However, no website, network, electronic storage system, or internet transmission can be guaranteed to be completely secure.

25. Your Privacy Rights

Depending on your place of residence and applicable law, you may have rights regarding your personal information.

These rights may include:

• Right to know what personal information we collect
• Right to access personal information
• Right to request correction
• Right to request deletion
• Right to request information about disclosures
• Right to data portability
• Right to restrict certain processing
• Right to object to certain processing
• Right to withdraw consent
• Right to opt out of certain advertising activities
• Right to appeal certain privacy decisions where applicable
• Right not to receive unlawful discriminatory treatment for exercising privacy rights

Not every right applies in every jurisdiction or in every circumstance.

26. How to Submit a Privacy Request

To submit an applicable privacy request, contact:

support@velryne.com

Please clearly state the nature of your request.

For example:

• Access my personal information
• Correct my personal information
• Delete my personal information
• Opt out of applicable data sharing
• Ask how my information is used

We may request reasonable information to verify your identity before processing certain requests.

This helps protect personal information from unauthorized access or deletion.

27. Verification of Privacy Requests

When required, we may verify a request by comparing information provided in the request with information already associated with our records.

Depending on the nature of the request, we may ask for information such as:

• Name
• Email address
• Order number
• Shipping address
• Other information reasonably necessary to confirm identity

We will not request more verification information than reasonably necessary for the request.

28. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on your behalf, we may require reasonable evidence that the agent has authority to act for you.

We may also verify your identity directly unless applicable law provides otherwise.

29. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on eligibility and applicable law, these rights may include:

• Access
• Correction
• Deletion
• Data portability
• Opting out of targeted advertising
• Opting out of certain sales or sharing
• Limiting certain processing
• Appealing denied privacy requests

We will process qualifying requests in accordance with applicable law.

30. California Privacy Information

California residents may have additional rights under applicable California privacy laws.

Where applicable, eligible California residents may request information regarding categories of:

• Personal information collected
• Sources of personal information
• Business or commercial purposes for collection
• Categories of recipients
• Personal information disclosed
• Personal information sold or shared, if applicable

Eligible California residents may also have rights to:

• Request access
• Request correction
• Request deletion
• Opt out of qualifying sale or sharing
• Limit certain uses of sensitive personal information where applicable
• Receive non-discriminatory treatment for exercising applicable privacy rights

We do not sell personal information for money.

Requests may be submitted to support@velryne.com.

31. Sensitive Personal Information

We do not intentionally request sensitive personal information beyond what may be reasonably necessary to operate our services or complete transactions.

Where sensitive information is processed, we will handle it in accordance with applicable law.

Customers should not send unnecessary highly sensitive information through ordinary customer-service communications.

32. Children’s Privacy

Our website and products are intended for general adult consumers and are not directed to children under the age at which parental consent is legally required for online data processing.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has submitted personal information improperly, contact:

support@velryne.com

We will review the matter and take appropriate action where required.

33. International Visitors

Our products are currently shipped only within the United States.

However, people outside the United States may be able to view our website.

If you access the website from another country, information may be processed in the United States or other locations where our service providers operate, subject to applicable legal requirements.

34. International Data Transfers

Where personal information is transferred across national borders, we will use legally appropriate mechanisms where required by applicable law.

These may include:

• Contractual safeguards
• Service-provider commitments
• Other lawful data-transfer mechanisms

The privacy laws of another country may differ from those in your country of residence.

35. European and United Kingdom Privacy Rights

Where European Economic Area or United Kingdom privacy law applies to a particular individual or processing activity, applicable rights may include:

• Access to personal data
• Correction of inaccurate personal data
• Deletion
• Restriction of processing
• Objection to processing
• Data portability
• Withdrawal of consent
• Complaint to an appropriate supervisory authority

These rights are subject to applicable legal limitations and exemptions.

Requests may be submitted to support@velryne.com.

36. Do Not Track Signals

Some browsers provide “Do Not Track” signals.

Because there is not a single universally adopted technical standard governing all Do Not Track signals, our website may not respond uniformly to every browser-based Do Not Track mechanism.

Where applicable law requires recognition of legally valid browser-based privacy preference signals, we will handle them in accordance with applicable requirements.

37. Global Privacy Control

Where applicable law requires recognition of a valid browser-based opt-out preference signal, such as Global Privacy Control, we will process qualifying signals in accordance with the legal requirements that apply to us.

38. Links to Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Third-party websites may have privacy practices that differ from ours.

Velryne does not control the privacy practices of independent third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

39. Social Media and External Platforms

If you interact with Velryne through a third-party social platform or other external service, the platform may independently collect information about your activity.

Information collected by those services is governed by their own privacy policies.

40. Analytics

We may use analytics tools to understand website performance and user interactions.

Analytics information may include:

• Page views
• Visit duration
• Device information
• Browser information
• Approximate location
• Traffic source
• Website interactions

This information helps us identify technical issues and improve website usability.

Where consent is legally required for analytics technologies, they will be used subject to the applicable consent requirements.

41. Advertising and Marketing Measurement

Where applicable, we may use advertising or marketing measurement services to understand the effectiveness of advertising campaigns.

These technologies may use:

• Cookies
• Browser identifiers
• Device identifiers
• Interaction data
• Conversion information

Where required, applicable consent or opt-out choices will be provided.

42. Cookie Choices

Depending on the website functionality and applicable law, you may be able to manage certain cookie preferences through:

• A cookie consent interface
• Browser settings
• Device settings
• Applicable privacy preference mechanisms

Blocking essential cookies may interfere with shopping-cart, checkout, security, or other necessary website functionality.

43. Protecting Your Information

Customers can also take steps to protect their own information.

We recommend:

• Using secure devices
• Protecting account credentials
• Avoiding the transmission of payment card numbers through ordinary email
• Reviewing order-confirmation messages
• Contacting us promptly if unauthorized activity is suspected

44. Accuracy of Personal Information

You are responsible for providing accurate information when placing an order or contacting us.

If your information changes or you discover an error, contact:

support@velryne.com

Accurate information helps us process orders, shipments, returns, and refunds correctly.

45. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our business operations
• Changes to website functionality
• New service providers
• Changes in privacy practices
• Legal or regulatory requirements
• Security improvements

When this policy is updated, the revised version will be posted on this page with an updated “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before materially changing how personal information is used.

46. Privacy Complaints

If you have a concern regarding how Velryne handles personal information, contact us first at:

support@velryne.com

Please provide sufficient information for us to understand and investigate the concern.

Nothing in this section limits any right you may have to contact an appropriate privacy or consumer-protection authority under applicable law.

47. Contact Us

For privacy questions, privacy-rights requests, cookie questions, or concerns about how personal information is handled, contact:

When contacting us regarding a specific order or transaction, please include your order number and the email address associated with the purchase where appropriate.