Order Cancellation & Change Policy

Last Updated: August 24, 2026

At Velryne, we understand that customers may occasionally need to cancel an order or correct order details after checkout. This policy explains when cancellation or modification requests may be accepted, how to submit a request, and what happens if an order has already entered fulfillment or shipment.

Summary

1. Order Cancellation Requests

You may request cancellation of an order by contacting us as soon as possible after placing the order.

To request cancellation, email:

support@velryne.com

Please include:

• Your full name
• Order number
• Email address used to place the order
• A clear statement that you wish to cancel the order

Cancellation requests are reviewed based on the current fulfillment status of the order.

A cancellation request is not considered complete until Velryne confirms that the order has been successfully cancelled.

2. When an Order Can Be Cancelled

We can generally approve a cancellation only if the order has not progressed too far into processing, fulfillment, or shipment.

An order may still be eligible for cancellation if:

• Fulfillment has not been completed
• The package has not been handed to the shipping carrier
• Shipping cannot yet be confirmed as in progress

Because orders are prepared for shipment promptly, we recommend submitting cancellation requests immediately after discovering that the order is no longer needed.

3. When an Order Cannot Be Cancelled

Cancellation may no longer be possible when:

• The order has completed fulfillment
• The package has been transferred to USPS, UPS, or FedEx
• Tracking has been activated and shipment is already in progress
• The order is otherwise no longer operationally recoverable before shipment

If the order has already shipped, please wait for delivery and then request a return under our Return & Refund Policy.

Eligible products may be returned within 30 days from the date of delivery.

4. Order Change Requests

Customers may request changes to an order before fulfillment or shipment when operationally possible.

Possible changes may include:

• Shipping address corrections
• Recipient name corrections
• Size changes
• Product variation changes
• Quantity adjustments
• Removal of an item
• Other reasonable order corrections

To request a change, contact:

support@velryne.com

Please include your order number and clearly explain the requested modification.

5. Order Changes Are Not Guaranteed

Submitting a change request does not guarantee that the requested change can be completed.

Because our standard order processing time is 1–2 business days, an order may enter fulfillment before our team can modify it.

If a requested modification cannot be completed, we will inform you of the available options.

We will not intentionally make a different substitution or modification without your authorization.

6. Shipping Address Changes

If you entered an incorrect or incomplete shipping address, contact us immediately at:

support@velryne.com

Please provide:

• Order number
• Original shipping information
• Correct shipping information

If the order has not yet been shipped, we will make reasonable efforts to update the address.

Address changes cannot be guaranteed after:

• Fulfillment is completed
• A package is transferred to the carrier
• Shipment is already in transit

Customers should always carefully review their shipping address before submitting an order.

7. Product, Size, or Variation Changes

If you ordered the wrong:

• Product
• Size
• Color
• Style
• Quantity

contact us as soon as possible.

If fulfillment has not progressed too far and the requested item is available, we may be able to modify the order.

If the requested change affects the order price, we will communicate any applicable difference before completing the change.

We will not charge an undisclosed price difference.

8. Adding Products to an Existing Order

Once an order has been submitted, we may not be able to add additional products to the same transaction.

If adding products is not operationally possible, you may need to place a separate order.

Any separate order will be subject to the shipping rates and terms displayed at checkout.

9. Removing an Item From an Order

If an order contains multiple items, you may request removal of an item before fulfillment.

If the request is approved:

• The applicable item will be removed
• Any eligible amount already paid for that item will be refunded to the original payment method
• The remaining order will continue processing unless you request otherwise

Item removal is subject to the same fulfillment limitations as full-order cancellations.

10. Cancellation and Change Fees

Velryne does not charge a cancellation or modification fee for an approved pre-shipment request.

Cancellation fee: $0.00

Order change fee: $0.00

No cancellation or order-change handling fee will be deducted from an approved refund.

11. Refunds for Approved Cancellations

If an order has already been charged and the cancellation is successfully approved, the applicable refund will be issued to the original payment method.

Velryne processes approved cancellation refunds within:

7 business days

After we issue the refund, your:

• Bank
• Card issuer
• Digital wallet provider
• Payment service provider

may require additional processing time before the funds appear in your account.

That external posting time is controlled by the payment provider.

12. Cancellation Refund Example

For example, if an unshipped order is successfully cancelled:

The eligible cancelled amount will be returned to the original payment method.

13. Orders Already Shipped

Once an order has been shipped, it cannot normally be cancelled or modified through our cancellation process.

If you no longer want the merchandise:

• Wait for the package to be delivered.
• Contact support@velryne.com within 30 days of delivery.
• Request a return.
• Follow the return instructions provided by our support team.

Approved returns qualify for a free prepaid return shipping label under our Return & Refund Policy.

14. Refusing Delivery

We recommend contacting us before refusing delivery.

Packages refused without prior communication may require additional investigation because carrier tracking may not immediately confirm that the merchandise has been returned to us.

A refused package does not automatically constitute an approved cancellation or completed return.

Refund eligibility can be confirmed after the merchandise has been returned and appropriately identified.

15. Orders With Incorrect Customer Information

Customers are responsible for reviewing information entered during checkout.

This includes:

• Name
• Email address
• Shipping address
• Product selection
• Size
• Quantity

If you notice an error, contact us immediately.

We will make reasonable efforts to correct the information before shipment but cannot guarantee changes after fulfillment has begun.

16. Duplicate Orders

If you accidentally place the same order more than once, contact:

support@velryne.com

Provide the order numbers involved and identify which order you want cancelled.

If the duplicate order has not yet progressed beyond the point where cancellation is possible, we will review the request under this policy.

17. Orders Cancelled by Velryne

In limited circumstances, we may need to cancel an order.

Possible reasons include:

• Product unavailability
• Inventory errors
• Payment authorization failure
• Invalid or incomplete shipping information
• Suspected unauthorized or fraudulent transactions
• An obvious technical or pricing error
• A fulfillment issue that prevents us from completing the order

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

We will not intentionally substitute another product without your consent.

18. Product Unavailability

Although we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable after an order is placed.

If this happens, we may:

• Contact you regarding the unavailable item
• Cancel the affected item
• Cancel the affected order where necessary
• Refund the applicable amount

We will not charge you for merchandise that we are unable to fulfill.

19. Payment Authorization Issues

An order may be delayed or cancelled if payment cannot be successfully authorized.

Examples may include:

• Card issuer rejection
• Invalid payment information
• Insufficient funds
• Payment provider restrictions
• Fraud-prevention verification

If payment is not successfully completed, there may be no captured payment to refund.

20. Fraud and Unauthorized Orders

If you believe an order was placed using your information without authorization, contact us promptly at:

support@velryne.com

We may review the transaction and request reasonable information needed to identify the order and investigate the issue.

We reserve the right to cancel orders where there is a reasonable indication of fraudulent or unauthorized activity.

21. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before or after the cut-off may move into fulfillment according to our normal processing schedule.

Because cancellation and change availability depends on fulfillment status rather than only the time a request is submitted, customers should contact us as soon as they identify an issue.

22. Processing Schedule

Orders are generally processed within:

1–2 business days, Monday through Friday

Business days exclude applicable holidays.

Processing may include:

• Payment verification
• Order review
• Product preparation
• Packaging
• Shipping-label creation
• Carrier handoff

A cancellation or change becomes increasingly difficult once these steps have begun.

23. Shipping After an Unsuccessful Change Request

If we cannot complete an order-change request before shipment, the original order may continue to the address and with the product details originally submitted.

Where eligible, customers may use our return process after delivery.

Our standard return window is:

30 days from delivery

24. Returns After an Unsuccessful Cancellation

If your cancellation request cannot be completed because the order has already shipped, you may request a return after delivery.

Eligible approved returns include:

• A 30-day return window
• Free prepaid return shipping
• $0.00 restocking fee
• $0.00 storage fee
• Refund processing within 7 business days after the returned item is received, inspected, and approved

See our Return & Refund Policy for full conditions and instructions.

25. Customer Responsibility

To improve the likelihood that we can complete your requested cancellation or change:

• Review order details carefully before checkout
• Contact us immediately after discovering an error
• Include your order number
• Use the email address associated with the order
• Clearly explain the requested cancellation or modification

Providing complete information helps us locate and review the order efficiently.

26. Consumer Rights

Nothing in this Cancel / Change Order Policy is intended to restrict rights that cannot legally be waived under applicable consumer protection law.

Where applicable mandatory law provides greater cancellation, refund, or other consumer rights, the applicable legal requirements will apply.

27. Contact Us

For cancellation requests, order modifications, address corrections, or other order-related questions, contact:

When contacting us, please include your order number and the email address used to place the order so we can identify the transaction and review your request efficiently.