Terms & Service

Last Updated: August 24, 2026

These Terms of Service govern your use of the Velryne website and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

Please read these terms carefully before using the website or completing a purchase.

Summary

1. About Velryne

Velryne operates an online retail website offering women’s clothing, including shirts, jackets, and coats.

Our contact information is:

Questions regarding these Terms of Service may be sent to support@velryne.com.

2. Acceptance of These Terms

By using our website, you confirm that:

• You have read and understood these Terms of Service.
• You agree to comply with these Terms of Service.
• You will provide accurate and complete information when placing an order.
• You will use the website only for lawful purposes.
• You have the legal capacity to enter into a purchase transaction.

If you do not agree with these terms, you should not use the website or place an order.

3. Eligibility to Make a Purchase

You may place an order only if you are legally permitted to enter into a binding purchase agreement under the laws applicable to you.

If you are under the age of legal majority in your jurisdiction, you should use the website only with the involvement and consent of a parent or legal guardian.

4. Products and Product Information

Velryne sells women’s clothing, including:

• Shirts
• Jackets
• Coats
• Related women’s apparel made available on the website

We make reasonable efforts to display product information accurately, including:

• Product name
• Product description
• Available sizes
• Available colors
• Product images
• Price
• Availability

Because display settings vary between devices, the color or appearance of a product on your screen may differ slightly from the physical product.

Product dimensions and measurements may also have minor variations where reasonable manufacturing tolerances apply.

We do not intentionally provide misleading product information.

5. Product Availability

Products are offered subject to availability.

Adding an item to a shopping cart does not reserve the item.

In uncommon cases, a product may become unavailable after an order is submitted because of inventory synchronization, stock errors, or other operational issues.

If we cannot fulfill an ordered item, we will contact you and provide an appropriate resolution, which may include cancellation and refund of the unavailable item.

6. Pricing

All product prices are clearly displayed on our website before checkout.

Applicable taxes are included in the product pricing displayed on the website.

The standard shipping fee is shown separately during checkout.

Our current standard shipping charge is:

$6.99 per order

There are no additional standard handling, restocking, or hidden shipping fees added after checkout.

Before submitting your order, you will have the opportunity to review:

• Product prices
• Order quantity
• Shipping charge
• Applicable discounts, if any
• Final order total

The final amount displayed at checkout before payment authorization is the amount you agree to pay for the order.

7. Pricing Errors

We make reasonable efforts to ensure that prices are accurate.

If an obvious technical, typographical, or pricing error occurs, we may contact you before fulfillment to explain the issue.

We will not intentionally substitute a higher price without your knowledge.

If an order cannot reasonably be fulfilled because of a clear pricing error, we may cancel the affected order and refund any amount already charged.

8. Orders

Placing an order constitutes an offer to purchase the selected products under these Terms of Service.

After you submit an order, you may receive an order confirmation acknowledging that we have received your order.

Receipt of an automated order confirmation does not necessarily mean that the order has completed fulfillment.

Orders may be subject to:

• Payment authorization
• Fraud-prevention review
• Inventory availability
• Address verification
• Other reasonable order-validation procedures

We may refuse or cancel an order where reasonably necessary, including where:

• Payment cannot be authorized
• The item is unavailable
• The shipping address is invalid or unsupported
• We reasonably suspect fraudulent or unauthorized activity
• A material website or pricing error has occurred

If an order is cancelled after payment has been collected, the applicable amount will be refunded.

9. Order Information

Customers are responsible for providing accurate order information, including:

• Full name
• Email address
• Shipping address
• Billing information
• Payment information where required

You should review all order details before completing checkout.

If you discover an error after placing an order, contact:

support@velryne.com

We will make reasonable efforts to correct the information before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

10. Order Cut-Off Time

Our order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed after 5:00 PM ET will generally begin processing on the next applicable business day.

Orders submitted on weekends or applicable holidays will normally begin processing on the next business day.

11. Order Processing

Orders are normally prepared within:

1–2 business days, Monday through Friday

Processing may include:

• Payment verification
• Order confirmation
• Product preparation
• Packaging
• Shipping-label preparation
• Carrier handoff

Processing time is separate from carrier transit time.

12. Shipping

Velryne currently ships only within the United States.

We do not offer international shipping.

Standard Shipping Details

Delivery estimates are provided in good faith but may be affected by carrier delays, severe weather, holidays, address issues, or other events outside our reasonable control.

Full shipping terms are provided in our Shipping Policy.

13. Shipping Address

Customers must provide a complete and accurate United States shipping address.

Velryne is not responsible for avoidable delivery problems caused by inaccurate or incomplete shipping information submitted by the customer.

If you notice an error, contact support@velryne.com as soon as possible.

Address changes cannot be guaranteed after the order has entered fulfillment or shipment.

14. Payment

You agree to provide valid and authorized payment information for each purchase.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method.
• The payment information provided is accurate.
• You authorize the applicable transaction amount to be processed.

Available payment methods are displayed at checkout.

Payment processing may be handled by third-party payment service providers. Such providers may process payment information under their own privacy and security practices.

We do not intentionally charge undisclosed amounts beyond the total presented to you during checkout.

15. Payment Authorization and Failed Payments

An order may not be completed if payment authorization fails.

Possible reasons include:

• Insufficient funds
• Incorrect payment information
• Card issuer rejection
• Fraud-prevention controls
• Payment provider restrictions
• Expired or invalid payment credentials

If payment cannot be authorized, you may need to use another available payment method.

16. Returns

Eligible items may be returned within:

30 days from the date of delivery

To initiate a return, contact:

support@velryne.com

Eligible returns should generally be:

• Unworn
• Unused
• Unwashed
• In original condition
• With original tags when supplied
• With original packaging when reasonably available

Full eligibility requirements are described in our Return & Refund Policy.

17. Free Return Shipping

Approved returns qualify for free return shipping.

After a return request is approved, we will send a prepaid return shipping label to the customer’s email address.

The customer may download and print the label and use it according to the provided return instructions.

Approved return shipping cost: $0.00

18. Return Address

Authorized returns should be sent to:

Customers should contact us before sending a return so that the return can be properly authorized and tracked.

19. Restocking and Storage Fees

Velryne does not charge a restocking or storage fee for eligible approved returns.

Restocking fee: $0.00

Storage fee: $0.00

20. Refunds

After an eligible returned item is received, inspected, and approved, the applicable refund will be processed within:

7 business days

Refunds are issued to the original payment method whenever technically possible.

Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it.

Full refund terms are described in our Return & Refund Policy.

21. Exchanges

Customers requesting a different size, style, or replacement should contact support@velryne.com within the applicable return period.

Exchange availability depends on inventory.

If a direct exchange is unavailable, you may be asked to complete a return and place a new order for the desired item.

22. Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or different from what you ordered, contact us at:

support@velryne.com

Please provide:

• Order number
• Description of the problem
• Photographs where applicable

We will review the issue and provide an appropriate resolution.

Approved returns involving damaged, defective, or incorrect merchandise are eligible for free return shipping.

23. Order Changes and Cancellations

If you need to change or cancel an order, contact support@velryne.com as soon as possible.

We will make reasonable efforts to accommodate requests submitted before fulfillment.

However, once an order has entered processing, fulfillment, or shipment, changes or cancellation may no longer be possible.

If cancellation is no longer available, eligible products may be returned after delivery under our Return & Refund Policy.

24. Promotions and Discount Codes

Promotions, discounts, or coupon codes may be subject to specific terms displayed with the applicable offer.

Unless otherwise stated:

• Promotional codes must be entered before checkout is completed.
• Discounts cannot necessarily be applied retroactively.
• Promotions may have expiration dates.
• Certain products may be excluded.
• Multiple promotions may not be combinable.

We will disclose material restrictions associated with a promotion before purchase where applicable.

25. Website Accuracy

We make reasonable efforts to keep website information accurate and current.

However, occasional technical or human errors may occur involving:

• Product descriptions
• Prices
• Availability
• Images
• Size information
• Website content

If a material error affects your purchase, we will make reasonable efforts to provide a fair and transparent resolution.

26. Website Availability

We aim to keep the website accessible, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to:

• Maintenance
• Technical failures
• Hosting interruptions
• Security incidents
• Network problems
• System upgrades
• Circumstances outside our reasonable control

Temporary website unavailability does not affect rights already associated with completed orders.

27. Acceptable Use

You may not use the website to:

• Commit fraud
• Submit false payment information
• Attempt unauthorized access to our systems
• Introduce malware or malicious code
• Disrupt website operation
• Scrape or copy protected website content in violation of applicable law
• Impersonate another person
• Violate applicable laws or regulations
• Abuse our customer support or return procedures

We may restrict website access where reasonably necessary to protect customers, our systems, or our business from unlawful or abusive activity.

28. Intellectual Property

Unless otherwise stated, website content belonging to Velryne, including applicable:

• Text
• Graphics
• Logos
• Branding
• Page designs
• Product descriptions
• Original photographs
• Website layout

is protected by applicable intellectual property laws.

You may use website content for personal shopping purposes.

You may not reproduce, distribute, commercially exploit, or misrepresent protected content without authorization where such authorization is legally required.

Third-party trademarks and intellectual property remain the property of their respective owners.

29. Reviews, Feedback, and User Content

If our website allows customers to submit reviews, comments, photographs, or other content, you agree not to submit content that:

• Is knowingly false or misleading
• Is unlawful
• Infringes third-party rights
• Contains malicious software
• Contains abusive or threatening material
• Impersonates another individual

We may moderate or remove content where reasonably necessary to comply with law, protect users, or maintain website integrity.

30. Third-Party Services

Our website may use third-party services for functions such as:

• Payment processing
• Shipping
• Website hosting
• Analytics
• Fraud prevention
• Customer support
• Advertising or measurement
• Cookie management

Third-party services may be governed by their own terms and privacy practices.

The presence of a third-party service or link does not mean that we control all aspects of that third party’s operations.

31. External Links

Our website may contain links to third-party websites.

We are not responsible for the content, security, availability, or independent practices of external websites that we do not control.

Customers should review the relevant policies of third-party websites before providing information or completing transactions with them.

32. Privacy and Personal Information

We are committed to handling personal information responsibly and transparently.

Information may be collected and processed for legitimate business purposes such as:

• Processing orders
• Delivering products
• Processing payments
• Handling returns and refunds
• Providing customer support
• Preventing fraud
• Improving website functionality
• Meeting legal obligations

The collection and use of personal information are described in our Privacy Policy.

33. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for purposes such as:

• Essential website functionality
• Shopping cart operation
• Login or session management
• Website performance
• Analytics
• Security
• Advertising or measurement where applicable

Where required by applicable law, users will be provided with appropriate information or choices regarding non-essential cookies.

Additional information is available in our Cookie Policy and Privacy Policy.

34. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information handled through our website.

However, no internet-based service or electronic transmission method can guarantee absolute security.

Customers are responsible for taking reasonable precautions to protect their own accounts, devices, and payment credentials.

35. Fraud Prevention

To protect customers and the business, orders may be reviewed for suspected fraud, unauthorized payment activity, or misuse.

We may request reasonable verification information where necessary before fulfilling an order.

If an order presents a legitimate fraud or security concern, we may delay, decline, or cancel the transaction and refund applicable amounts where required.

36. Disclaimer Regarding Product Use

Our products are consumer apparel and should be used for their ordinary intended purpose.

Customers should follow applicable garment care instructions.

Velryne is not responsible for damage caused by improper washing, alteration, misuse, inappropriate care, or use inconsistent with the product’s intended purpose, except where liability cannot legally be excluded.

37. Limitation of Liability

To the maximum extent permitted by applicable law, Velryne will not be responsible for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability where exclusion or limitation is prohibited by law.

Nothing in these terms limits any mandatory rights available to consumers under applicable law.

38. Events Outside Our Reasonable Control

We will not be considered in breach of these terms solely because of delays or failures caused by events reasonably outside our control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Transportation interruptions
• Government actions
• Infrastructure failures
• Major network outages
• Public emergencies

Where such an event affects an order, we will make reasonable efforts to communicate available information and provide an appropriate resolution.

39. Consumer Rights

These Terms of Service are intended to operate consistently with applicable consumer protection laws.

Nothing in these terms is intended to waive, restrict, or exclude rights that cannot legally be waived.

Where mandatory law provides a consumer with greater protection than these terms, the applicable mandatory protection will apply.

40. Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect:

• Changes to our services
• Operational changes
• Website updates
• Legal requirements
• Security requirements
• Changes to payment or shipping processes

The updated version will be posted on this page with a revised “Last Updated” date.

Changes will not be applied retroactively in a way that unlawfully removes rights associated with completed purchases.

41. Severability

If any provision of these Terms of Service is determined to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

42. No Waiver

If we do not immediately enforce a provision of these Terms of Service, that does not necessarily mean we waive the right to enforce it later.

43. Entire Agreement

These Terms of Service, together with the policies referenced on our website, form the terms applicable to your use of our website and purchases from Velryne.

Relevant policies may include:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Cookie Policy
• Payment Methods Policy
• Cancellation / Change Order Policy
• Other applicable customer policies published on the website

44. Contact Us

For questions about these Terms of Service, orders, shipping, returns, refunds, or other customer-service matters, contact:

When contacting us about an existing order, please include your order number and the email address used for the purchase so we can assist you efficiently.