Return & Refund Policy

Last Updated: August 24, 2026

At Velryne, we aim to provide clear and transparent shipping information so customers know what to expect before placing an order. This Shipping Policy applies to purchases made through our website for women’s clothing, including shirts, jackets, and coats.

Summary

1. Shipping Destinations

Velryne currently ships orders only within the United States.

We do not offer international shipping at this time.

Orders must be submitted with a complete and valid United States delivery address. Customers are responsible for providing accurate shipping information during checkout.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

• Orders placed before 5:00 PM ET on a business day may begin processing that business day.
• Orders placed after 5:00 PM ET will normally begin processing on the next business day.
• Orders placed on weekends or recognized carrier holidays will normally begin processing on the next available business day.

Business days for order processing are Monday through Friday, excluding applicable holidays.

3. Order Processing and Handling Time

Orders normally require 1–2 business days for processing and preparation before shipment.

Processing includes:

• Order verification
• Payment confirmation
• Product preparation
• Packaging
• Shipment preparation and carrier handoff

Processing time does not include carrier transit time.

4. Estimated Shipping and Delivery Time

After your order has been processed and handed to the shipping carrier, the estimated transit time is:

5–10 business days, Monday through Friday.

Your estimated total delivery time is therefore generally:

1–2 business days processing + 5–10 business days transit = approximately 6–12 business days.

Delivery may occur sooner than the estimated timeframe depending on your delivery location, carrier operations, and local delivery conditions.

Delivery dates are estimates and are not guaranteed because carrier delays caused by weather, transportation disruptions, holidays, or other circumstances outside our reasonable control may occasionally occur.

5. Shipping Fees

Velryne charges a flat standard shipping fee of $6.99 per order for eligible United States deliveries.

There are:

• No additional handling fees
• No hidden shipping surcharges
• No additional standard delivery fees beyond the displayed $6.99 shipping charge

The applicable shipping charge is calculated and clearly displayed during checkout before you complete your purchase.

Shipping Fee Example

If your merchandise total is $75.00, the standard shipping charge will be:

You will always have an opportunity to review the final order total before submitting payment.

6. Taxes and Pricing

Applicable taxes are included in the product pricing displayed on our website.

The standard $6.99 shipping charge is shown separately during checkout.

Before placing an order, customers can review:

• Product price
• Shipping charge
• Applicable discounts, if any
• Final order total

We do not intentionally add undisclosed fees after an order has been submitted.

7. Shipping Carriers

Orders may be shipped using one of the following carriers:

• USPS
• UPS
• FedEx

The carrier used for an individual order may depend on the destination, package size, product availability, and shipping logistics.

Selecting or displaying one carrier does not guarantee that every order will use that carrier.

8. Tracking Information

When tracking information is available, customers will receive shipment details after the order has been processed and handed to the carrier.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

Tracking updates and delivery scans are provided by the applicable carrier.

9. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please verify the following before submitting your order:

• Recipient's full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code

If you notice an address error after placing an order, contact us as soon as possible at support@velryne.com.

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has already been transferred to the carrier.

10. Failed Delivery or Incorrect Address

If an order cannot be delivered because of an incomplete, incorrect, or undeliverable address provided during checkout, the carrier may return the package to us.

If this occurs, please contact our customer support team so we can review the order and available resolution options.

Any reshipment arrangements will be communicated clearly before additional action is taken.

11. Delayed Shipments

Although most orders arrive within the estimated delivery timeframe, delays may occasionally occur because of:

• Severe weather
• Carrier service disruptions
• Holiday shipping volumes
• Transportation interruptions
• Incorrect or incomplete delivery addresses
• Other circumstances outside our reasonable control

If your tracking information has not updated for an extended period or your package has not arrived within the expected timeframe, contact us at support@velryne.com.

We will assist you in reviewing the shipment status with the applicable carrier.

12. Lost Packages

If tracking indicates that a shipment may have been lost in transit, please contact us with your order information.

We may review the tracking history and coordinate with USPS, UPS, or FedEx, as applicable, to determine the shipment status and appropriate resolution.

13. Packages Marked Delivered but Not Received

If your tracking information shows that the package was delivered but you cannot locate it:

• Check around your delivery location, mailbox, porch, reception area, or other secure delivery locations.
• Check whether another household member, building employee, or neighbor accepted the package.
• Review the carrier's tracking information for delivery details.
• Contact us at support@velryne.com if the package still cannot be located.

We will assist with reviewing the available carrier information.

14. Order Changes and Shipping

Requests to change an order or shipping address should be submitted as soon as possible.

Once an order has been processed, packed, or transferred to the shipping carrier, we may not be able to modify or redirect the shipment.

Any cancellation, return, refund, or exchange request is handled according to the applicable policies published on our website.

15. Customer Support

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

When contacting us regarding an existing order, please include your order number and the email address used to place the order so we can assist you efficiently.