Return & Refund Policy

Last Updated: August 24, 2026

At Velryne, we want customers to have a clear and transparent process for returns and refunds. This policy applies to eligible women’s clothing purchased directly from our website, including shirts, jackets, and coats.

Summary

1. 30-Day Return Policy

Velryne accepts eligible return requests submitted within 30 days from the date the order is delivered.

The 30-day return period begins on the date the applicable shipping carrier records the package as delivered.

Return requests submitted after the 30-day return window may not be accepted.

To request a return, contact us at:

Email: support@velryne.com

Please include:

• Your full name
• Order number
• Email address used for the purchase
• Item or items you want to return
• Reason for the return
• Photos of the item if it arrived damaged, defective, or incorrect

Please do not mail a return before receiving return authorization and return instructions from us.

2. Return Eligibility and Item Condition

To qualify for a standard return, the merchandise must generally be:

• Returned within the 30-day return period
• Unworn
• Unused
• Unwashed
• Undamaged by the customer
• In its original condition
• Returned with original tags when originally supplied with tags
• Returned with original packaging when reasonably available
• Accompanied by sufficient order or purchase information

Customers may carefully inspect or try on clothing to determine fit, provided the item remains in returnable condition.

Items showing signs of extended wear, washing, alteration, misuse, avoidable damage, stains, odors, or other conditions materially different from the condition in which they were delivered may be ineligible for a standard return.

3. How to Start a Return

To initiate a return:

1. Email support@velryne.com within 30 days of delivery.
2. Include your order number and the item you wish to return.
3. Provide the reason for your return.
4. If the product is damaged, defective, or incorrect, include clear photographs showing the issue.
5. Wait for our return review and authorization.
6. If the return is accepted, we will send return instructions and a prepaid return shipping label to your email address.
7. Download and print the return label.
8. Securely package the merchandise and attach the provided label.
9. Deliver the package to the carrier identified on the return label.

A return should be sent only using the instructions provided by our customer support team.

4. Free Return Shipping

Approved returns are eligible for free return shipping.

When your return request is accepted, Velryne will provide a prepaid return shipping label by email.

You can:

• Download the label
• Print the label
• Attach it securely to your return package
• Send the package using the carrier stated in the return instructions

Return Shipping Fee

Customer return shipping cost: $0.00

There is no charge for the prepaid return shipping label provided for an approved return.

5. No Restocking or Storage Fees

Velryne does not charge customers a restocking or storage fee for eligible returns.

Restocking fee: $0.00

Storage fee: $0.00

No such fee will be deducted from an approved refund.

6. Return Address

Approved returns should be sent to:

Do not send merchandise to the return address without first contacting support@velryne.com and receiving return authorization.

Using the authorized return process allows us to correctly identify, track, and process your return.

7. Return Inspection

After a returned package arrives, we will inspect the merchandise to confirm:

• The correct item was returned
• The return corresponds to the applicable order
• The return was made within the applicable return period
• The item's condition complies with this policy

After inspection, we will notify you whether the refund has been approved.

8. Refund Processing Time

If your return is approved after inspection, your refund will be processed within 7 business days.

The refund will be issued to the original payment method used for the purchase.

Business days are Monday through Friday, excluding applicable banking and public holidays.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. These external processing times are controlled by the payment provider and are separate from Velryne's refund-processing period.

9. Refund Amount

For an approved return, the eligible merchandise amount will be refunded to the original payment method.

Approved returns do not incur:

• Return shipping charges
• Restocking fees
• Storage fees
• Return handling fees

Any refund will correspond to the amount eligible for refund under the order and this policy.

10. Refund Example

For example, if an eligible item is returned under this policy:

Once the merchandise is received, inspected, and approved, the applicable refund will be processed within 7 business days.

11. Damaged or Defective Items

If an item arrives damaged or defective, contact us as soon as possible at support@velryne.com.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the damaged or defective item
• Clear photographs of the packaging if the packaging was damaged

We will review the information and provide the appropriate return or resolution instructions.

If a return is required and approved, you will not be charged return shipping.

12. Incorrect Items

If you receive an item that is different from the product ordered, contact support@velryne.com.

Please include:

• Order number
• Item ordered
• Item received
• Photographs of the received merchandise when requested

We will review the issue and provide appropriate instructions.

You will not be charged return shipping for an approved return involving an incorrect item sent by Velryne.

13. Exchanges

If you need a different size, style, or eligible replacement, contact us at support@velryne.com within the 30-day return period.

Exchange availability depends on product availability at the time your request is reviewed.

If a direct exchange is not available, you may be instructed to return the eligible item under this policy and place a new order for the preferred product.

We will explain the applicable process before you send the merchandise back.

14. Wrong Size or Fit

Clothing returned because of size or fit may qualify for return as long as:

• The request is made within 30 days of delivery
• The product remains eligible under the return-condition requirements
• The product has not been worn beyond what is reasonably necessary to determine fit
• The product has not been washed, altered, or damaged

Approved returns remain eligible for our free prepaid return shipping label.

15. Items That Cannot Be Returned in Their Current Condition

A standard return may be refused where merchandise has been materially changed after delivery, including items that have been:

• Worn beyond reasonable fitting
• Washed
• Altered or modified
• Damaged after delivery
• Stained
• Contaminated
• Returned with strong odors
• Used in a manner inconsistent with ordinary clothing inspection
• Returned in a condition that prevents reasonable resale, except where the condition results from an original defect or damage for which the customer is not responsible

Nothing in this section limits any mandatory consumer rights that may apply to defective, damaged, or incorrectly supplied merchandise.

16. Return Packages and Proof of Shipment

Customers should retain the return receipt or tracking information provided by the carrier until the return and refund have been completed.

If a return package appears delayed or lost, this information can help us investigate the shipment.

When using the prepaid return label we provide, follow the carrier and packaging instructions included with the return authorization.

17. Refunds Not Yet Received

If you have received confirmation that a refund was issued but the funds are not yet visible in your account:

• Check the original payment method.
• Allow your bank, card issuer, or payment service provider its normal posting time.
• Contact your payment provider if necessary.
• If the refund still cannot be located, contact support@velryne.com.

Please include your order number so that we can review the refund status.

18. Original Payment Method

Refunds are issued to the original payment method used to complete the transaction whenever technically possible.

This requirement helps protect customers against unauthorized redirection of refunds.

We do not normally issue a refund to a different card, bank account, wallet, or unrelated third-party payment method.

19. Order Cancellations Before Shipment

If you need to cancel an order before shipment, contact support@velryne.com as soon as possible.

We will make reasonable efforts to review the cancellation request before fulfillment is completed.

Once an order has already entered fulfillment or has been shipped, cancellation may no longer be possible. In that situation, the merchandise may be returned after delivery in accordance with this Return & Refund Policy.

20. Consumer Rights

This policy is intended to provide customers with a clear contractual return and refund process.

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be waived under applicable law.

Where mandatory consumer protection law provides a customer with rights greater than those stated in this policy, the applicable mandatory legal requirement will apply.

21. Contact Us

For questions about returns, refunds, damaged products, incorrect merchandise, or an existing return request, contact:

When contacting us about an existing order, please include your order number and the email address associated with the purchase.